Call us at Borthwick Castle Hotel on +44 (0)1875 820514, Fax +44 (0)1875 821702 or send us an email -

Privacy

PRIVACY POLICY

PRIVACY STATEMENT

This Privacy Policy relates to our use of any personal information you provide to us through the Borthwick Castle website.

Borthwick Castle Management Company Ltd (The Company) is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all relevant laws concerning the protection of personal information, including the Data Protection Act, 1998.  These laws are referred to collectively in this Privacy Policy as the “data protection legislation”.

PERSONAL INFORMATION

When you sign up to receive newsletters or request information from Borthwick Castle we may ask for personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile phone number. Different web pages may ask for different personal information. The personal information that you provide to us directly or via partners will be used for the purposes outlined at the time of collection or registration.

The information provided when making a booking or enquiry may be processed by The Company, and/or the Hotel for the purposes it has notified to the Information Commissioner. By confirming the booking, you consent to this processing of the information.

We will keep all your personal information confidential and will only use this information in compliance with data protection legislation and will only use your information within The Company. Where we work with third parties to process your information, these third parties comply strictly with our instructions and will not use your personal information for their own business purposes.

The website may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own policies relating to privacy and the use of cookies, which you should review. They will govern the use of personal information you submit or which is collected by cookies whilst you are visiting these websites. The Company does not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

USE OF COOKIES ON THE WEBSITE

“Cookies” are small text files that are stored on the devices used  to access websites such as ours. There are several types of cookie and the most common is often referred to as a ‘session’ cookie. Session cookies are used to keep track of information needed by a user as they travel from page to page within a website, perhaps as part of an the online reservation process. These cookies have a short lifetime and may even expire once you close your internet browser.

The Company may use ‘session’ cookies to tell whether a website user has logged in, to find details that can be used to pre-fill parts of on-line forms and to personalise subsequent visits to the website. They may also be used to track anonymously which areas of the site are popular and which are not used, allowing us to target our website resources and improve the customer experience.

We do not use cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide to us in your dealings with The Company. Cookies do not corrupt or damage your computer, programs, or computer files.  You may set your browser to block cookies, although doing so may adversely affect your ability to perform certain transactions, use certain functionality and access certain content on our website.

CONTACTING US ABOUT THIS PRIVACY POLICY

If you have any questions or comments about this Privacy Policy or wish to enquire about your personal information maintained by The Company, please contact us in writing as shown below. If at any time you wish to update or amend your personal data, or if you want The Company to stop sending direct online communications to you, you may also make contact using these details:

By Post:
Borthwick Castle Management Company Ltd
Borthwick Castle
North Middleton
Gorebridge
Midlothian
EH23 4QY

By Email:
Please use the website Contact form.

Whilst we would be pleased to provide information about your personal data, there may be a small administration charge for this service. You will be advised of any appropriate charges at the time of your request.

Further information on UK Data Protection legislation can be obtained from the Information Commissioner’s Office.

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